German F. Retana

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Chris FormanDyson School of Applied Economics and Management, Cornell UniversityVerified email at cornell.edu
D.J. WuErnest Scheller Jr. Chair, Professor of IT Management, Georgia Institute of TechnologyVerified email at scheller.gatech.edu
Marius Florin NiculescuAssociate Professor of IT Management, Scheller College of Business, Georgia Institute of TechnologyVerified email at scheller.gatech.edu
Edgar WhitleyLSEVerified email at lse.ac.uk
Will VentersAssistant Professor, London School of EconomicsVerified email at lse.ac.uk
sandra slaughterAlton M. Costley Chair and Professor of Information Technology Management, Georgia Institute of TechnologyVerified email at scheller.gatech.edu

German F. Retana

Assistant Professor, INCAE Business School

Verified email at incae.edu - Homepage


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Proactive customer education, customer retention, and demand for technology support: Evidence from a field experiment GF Retana, C Forman, DJ Wu Manufacturing & Service Operations Management 18 (1), 34-50, 2016	27	2016
Technology Support and IT Use: Evidence from the Cloud GF Retana, C Forman, S Narasimhan, MF Niculescu, DJ Wu Available at SSRN 2165649, 2014	24*	2014
Technology support and post-adoption IT service use: Evidence from the cloud GF Retana, C Forman, S Narasimhan, MF Niculescu, DJ Wu MIS Quarterly 42 (3), 961-978, 2018	17	2018
The shift to cloud computing: A slow train comin’? E Whitley, J Mooney, G Retana, P Reynolds, W Venters	5*	2013
Technology support and demand for cloud infrastructure services: the role of service providers GF Retana Solano Georgia Institute of Technology, 2013		2013
Learning and business value of information systems: The case of customs automation system implementation T Wu, C Forman, S Narasimhan, G Retana, S Slaughter, S Urbina

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