| Estimating the impact of “humanizing” customer service chatbots S Schanke, G Burtch, G Ray Information Systems Research 32 (3), 736-751, 2021 | 202 | 2021 |
| Humanizing Digital Experiences: Three Essays on the Design of Digital Entities SD Schanke University of Minnesota, 2021 | 1 | 2021 |
| The Persona Effect: How Chatbot Extroversion Alters Sales Outcomes and Customer Price Responses S Schanke, G Burtch, G Ray OSF, 2023 | | 2023 |
| Ideal Bot Voices for Economic Games Third Experiment S Schanke OSF, 2023 | | 2023 |
| Optimal Emotional Appeals for Chatbots Representing Social Justice Organizations S Schanke, S Bhattacharya, P Sanyal OSF, 2023 | | 2023 |
| Content and Style of Firm-Generated Posts on Social Media: A Study of User Engagement on Hedonic and Utilitarian Product Pages on Facebook S Schanke, G Ray, G Adomavicius, M Wagle Journal of the Association for Information Systems 25 (2), 341-361, 2023 | | 2023 |
| Dynamic Voice Clones Elicit Consumer Trust S Schanke, G Burtch, G Ray | | 2022 |
Gautam RayUniversity of MinnesotaE-mailová adresa ověřena na: umn.edu
