| Behavior-based and outcome-based salesforce control systems DW Cravens, TN Ingram, RW LaForge, CE Young Journal of Marketing 57 (4), 47-59, 1993 | 962 | 1993 |
| Financial consequences of employment-change decisions in major US corporations WF Cascio, CE Young, JR Morris Academy of management Journal 40 (5), 1175-1189, 1997 | 639 | 1997 |
| Perceived risk and the consumer buying process: internet airline reservations LF Cunningham, JH Gerlach, MD Harper, CE Young International journal of service industry management 16 (4), 357-372, 2005 | 455 | 2005 |
| An empirical analysis of open source software developers’ motivations and continuance intentions CG Wu, JH Gerlach, CE Young Information & Management 44 (3), 253-262, 2007 | 333 | 2007 |
| Disconfirmation of equity expectations: Effects on consumer satisfaction with services RP Fisk, CE Young Advances in consumer research 12 (1), 340-345, 1985 | 312 | 1985 |
| Downsizing after all these years: Questions and answers about who did it, how many did it, and who benefited from it JR Morris, WE Cascio, CE Young Organizational Dynamics 27 (3), 78-87, 1999 | 237 | 1999 |
| Assessing hierarchical differences in job-related attitudes and turnover among retail managers LK Good, TJ Page, CE Young Journal of the Academy of Marketing Science 24, 148-156, 1996 | 213 | 1996 |
| Cross-cultural perspectives of service quality and risk in air transportation LF Cunningham, CE Young, M Lee Journal of Air Transportation 7 (1), 2002 | 175 | 2002 |
| Assessing service quality as an effective management tool: The case of the airline industry C Young, L Cunningham, M Lee Journal of Marketing Theory and Practice 2 (2), 76-97, 1994 | 147 | 1994 |
| A comparison of consumer views of traditional services and self‐service technologies LF Cunningham, CE Young, J Gerlach Journal of Services Marketing 23 (1), 11-23, 2009 | 112 | 2009 |
| Consumer views of self-service technologies LF Cunningham, CE Young, JH Gerlach The Service Industries Journal 28 (6), 719-732, 2008 | 106 | 2008 |
| Methodological triangulation in measuring public transportation service quality L Cunningham, C Young, M Lee Transportation Journal, 35-47, 2000 | 101 | 2000 |
| Financial consequences of employment-change decisions in major US corporations, 1982-2000 WF Cascio, CE Young Resizing the organization, 131-156, 2003 | 87 | 2003 |
| Perceptions of airline service quality: pre and post 9/11 LF Cunningham, CE Young, M Lee Public Works Management & Policy 9 (1), 10-25, 2004 | 86 | 2004 |
| The student satisfaction and retention model (SSRM) SM Keaveney, CE Young University of Colorado, 1997 | 82 | 1997 |
| Consumer views of service classifications in the USA and France LF Cunningham, CE Young, W Ulaga, M Lee Journal of Services Marketing 18 (6), 421-432, 2004 | 77 | 2004 |
| In search of excellent sales organizations DW Cravens, K Grant, TN Ingram, RW LaForge, C Young European Journal of Marketing 26 (1), 6-23, 1992 | 64 | 1992 |
| Customer perceptions of service dimensions: cross‐cultural analysis and perspective LF Cunningham, CE Young, M Lee, W Ulaga International Marketing Review 23 (2), 192-210, 2006 | 58 | 2006 |
| Animated host-selling advertisements: Their impact on young children's recognition, attitudes, and behavior MG Hoy, CE Young, JC Mowen Journal of Public Policy & Marketing 5 (1), 171-184, 1986 | 47 | 1986 |
| Incorporating a quality improvement perspective into measures of salesperson performance DW Cravens, RW LaForge, GM Pickett, CE Young Journal of Personal Selling & Sales Management 13 (1), 1-14, 1993 | 40 | 1993 |
Lawrence CunninghamUniversity of Colorado DenverVerified email at ucdenver.edu
