Determinants of service quality and satisfaction in the auto casualty claims process M Royne Stafford, TF Stafford, BP Wells Journal of Services Marketing 12 (6), 426-440, 1998 | 216 | 1998 |
Free cash flow in the life insurance industry BP Wells, LA Cox, KM Gaver Journal of Risk and Insurance, 50-66, 1995 | 107 | 1995 |
Service Quality in the Insurance Industry. BP Wells, MR Stafford Journal of Insurance Regulation 13 (4), 1995 | 88 | 1995 |
Assessing the fit and stability of alternative measures of service quality MR Stafford, V Prybutok, BP Wells, L Kappelman Journal of Applied Business Research (JABR) 15 (2), 13-30, 1999 | 58 | 1999 |
The effect of demographic variables on perceived claims service quality MR Stafford, BP Wells Journal of Insurance Issues, 163-182, 1996 | 30 | 1996 |
Demutualizations and free cash flow CS Cole, MJ McNamara, BP Wells Journal of Insurance Issues, 37-56, 1995 | 23 | 1995 |
Insurance education efforts and insurer service quality. BP Wells, MR Stafford Journal of Insurance Regulation 15 (4), 1997 | 17 | 1997 |
Improving perceptions of the insurance industry: The influence of insurance professionals JB Karl, B Wells Risk Management and Insurance Review 19 (1), 147-166, 2016 | 11 | 2016 |
The effect of insurance education on consumer attitudes: A study of the property and casualty industry B Wells, K Epermanis, JP Gibson Journal of Financial Education, 47-65, 2015 | 10 | 2015 |
Claims adjudication in the personal automobile insurance residual market MJ Browne, BP Wells Journal of Risk and Insurance, 275-290, 1999 | 10 | 1999 |
Life insurers, junk bonds and guaranteed investment contracts L Cox, K Gaver, B Wells Working Paper, 1996 | 7 | 1996 |
Recovering from poor hiring decisions: A case in direct sales B Wells Small Business Institute Journal 9 (1), 66-86, 2013 | 6 | 2013 |
Marijuana legalization: Implications for property/casualty insurance B Wells The Journal of Insurance ISSUES, 77-92, 2014 | 4 | 2014 |
Risky asset substitution in the insurance industry: an historical example B Wells, K Epermanis, LA Cox, M McShane Journal of Insurance Regulation 27 (3), 2009 | 4 | 2009 |
A Grading System for Evaluating Internet Life Insurance Needs Calculators. SW Adelman, MS Dorfman, B Wells Financial Services Review 12 (3), 2003 | 3 | 2003 |
Getting SLAPPed: A 21st century business risk B Wells, CG Marzen Available at SSRN 2626178, 2015 | 1 | 2015 |
Asset-liability management problems in the life insurance industry: Lessons from the Past MK McShane, B Wells, K Epermanis, LA Cox Journal of Insurance Regulation, forthcoming, 2009 | 1 | 2009 |
Does the legalisation of cannabis for medicinal use impact private health insurer prescription drug expenditures? AC Cook, ET Sirmans, B Wells The Geneva Papers on Risk and Insurance-Issues and Practice 49 (1), 212-226, 2024 | | 2024 |
The Conflict and Burden of Insurer Appointments for Brokers and the Need for Regulatory Reform H Weston, BP Wells, C Schwarzbach Journal of Insurance Regulation 41, 1, 2022 | | 2022 |
Cassandra Cole and Kathleen McCullough Co-Editors H Weston, BP Wells, AAI CPCU | | 2020 |