| On the estimation of the true demand in call centers with redials and reconnects S Ding, G Koole, RD van der Mei European Journal of Operational Research 246 (1), 250-262, 2015 | 30 | 2015 |
| Fluid approximation of a call center model with redials and reconnects S Ding, M Remerova, RD van der Mei, B Zwart Performance Evaluation 92, 24-39, 2015 | 26 | 2015 |
| Optimal call center forecasting and staffing under arrival rate uncertainty S Ding, G Koole Working paper, 2014 | 10 | 2014 |
| Call centers with a postponed callback offer B Legros, S Ding, R van Der Mei, O Jouini Or Spectrum 39, 1097-1125, 2017 | 9 | 2017 |
| A METHOD FOR ESTIMATION OF REDIAL AND RECONNECT PROBABILITIES IN CALL CENTERS S Ding, G Koole, R van der Mei Simulation Conference (WSC), 2013 Winter, 181-192, 2013 | 8 | 2013 |
| Optimal call center forecasting and staffing S Ding, G Koole Probability in the Engineering and Informational Sciences 36 (2), 254-263, 2022 | 5 | 2022 |
| Workforce Management in Call Centers: Forecasting, Staffing and Empirical studies S Ding | 2 | 2016 |
| Multi-class Fork-Join queues & The stochastic knapsack problem S Ding | 1 | 2011 |
| Call center data analysis and model validation G Koole, S Li, S Ding arXiv preprint arXiv:2402.19209, 2024 | | 2024 |
| Literature Review Call Center S Ding | | 2014 |
| Performance analysis of multi-class fork-join queues S Ding Stochastics, 2011 | | 2011 |
| Validation of call center workforce scheduling models G KOOLE, S LI, S DING SMMSO 2024, 101, 0 | | |
| MODELS FOR FORECASTING-BASED MILITARY MANPOWER PLANNING S Ding | | |
Ger KooleVrije Universiteit AmsterdamVerified email at vu.nl
