| Dynamic repositioning strategy in a bike-sharing system; how to prioritize and how to rebalance a bike station B Legros European Journal of Operational Research 272 (2), 740-753, 2019 | 147 | 2019 |
| M/G/1 queue with event-dependent arrival rates B Legros Queueing Systems 89, 269-301, 2018 | 64 | 2018 |
| A flexible architecture for call centers with skill-based routing B Legros, O Jouini, Y Dallery International Journal of Production Economics 159, 192-207, 2015 | 39 | 2015 |
| Analysis of base-stock perishable inventory systems with general lifetime and lead-time C Kouki, B Legros, MZ Babai, O Jouini European Journal of Operational Research 287 (3), 901-915, 2020 | 38 | 2020 |
| Optimal scheduling in call centers with a callback option B Legros, O Jouini, G Koole Performance Evaluation 95, 1-40, 2016 | 38 | 2016 |
| On the scheduling of operations in a chat contact center B Legros, O Jouini European Journal of Operational Research 274 (1), 303-316, 2019 | 34 | 2019 |
| A time‐based policy for empty container management by consignees B Legros, Y Bouchery, J Fransoo Production and Operations Management 28 (6), 1503-1527, 2019 | 29* | 2019 |
| Adaptive threshold policies for multi-channel call centers B Legros, O Jouini, G Koole IIE Transactions 47 (4), 414-430, 2015 | 25 | 2015 |
| A uniformization approach for the dynamic control of queueing systems with abandonments B Legros, O Jouini, G Koole Operations Research 66 (1), 200-209, 2018 | 23 | 2018 |
| Performance evaluation of stochastic systems with dedicated delivery bays and general on-street parking B Legros, JC Fransoo Transportation Science 55 (5), 1070-1087, 2021 | 17 | 2021 |
| Should we wait before outsourcing? Analysis of a revenue-generating blended contact center B Legros, O Jouini, G Koole Manufacturing & Service Operations Management 23 (5), 1118-1138, 2021 | 13 | 2021 |
| Dimensioning a queue with state-dependent arrival rates B Legros Computers & Operations Research 128, 105179, 2021 | 13 | 2021 |
| Front-office multitasking between service encounters and back-office tasks B Legros, O Jouini, OZ Akºin, G Koole European Journal of Operational Research 287 (3), 946-963, 2020 | 13 | 2020 |
| Blended call center with idling times during the call service B Legros, O Jouini, G Koole IISE Transactions 50 (4), 279-297, 2018 | 13* | 2018 |
| Unintended consequences of optimizing a queue discipline for a service level defined by a percentile of the waiting time B Legros Operations Research Letters 44 (6), 839-845, 2016 | 12 | 2016 |
| Transient analysis of a Markovian queue with deterministic rejection B Legros Operations Research Letters 47 (5), 391-397, 2019 | 11 | 2019 |
| Routing in a queueing system with two heterogeneous servers in speed and in quality of resolution B Legros, O Jouini Stochastic Models 33 (3), 392-410, 2017 | 11 | 2017 |
| Call centers with a postponed callback offer B Legros, S Ding, R van Der Mei, O Jouini Or Spectrum 39, 1097-1125, 2017 | 10 | 2017 |
| The principal-agent problem for service rate event-dependency B Legros European Journal of Operational Research 297 (3), 949-963, 2022 | 9 | 2022 |
| Late-rejection, a strategy to perform an overflow policy B Legros European Journal of Operational Research 281 (1), 66-76, 2020 | 9 | 2020 |
Oualid JouiniCentraleSupélec, Université Paris SaclayVerified email at centralesupelec.fr
