| Manpower scheduling of hospital call center: a multi-objective multi-stage optimization approach N Bazrafshan, M Mikaeili, SS Lam, J Bosire IISE Transactions on Healthcare Systems Engineering 13 (3), 205-214, 2023 | 1 | 2023 |
| Hospital Patient Transport Workflow and Staffing Optimization M Mikaeili, SS Lam, J Yao, J Bosire IIE Annual Conference. Proceedings, 1546-1551, 2019 | 1 | 2019 |
| Improving healthcare quality of service through a text mining framework M Mikaeili, SS Lam, J Yao, J Bosire IIE Annual Conference. Proceedings, 1552-1557, 2019 | 1 | 2019 |
| Manpower Planning Framework for a Hospital Contact Center with Service Level Requirements using Integer Programming M Mikaeili, A Erekat, J Lee, M Khasawneh IIE Annual Conference. Proceedings, 1187-1192, 2018 | 1 | 2018 |
| Integrated Forecasting-Simulation Approach for Workforce Management of a Call Center in a Large Urban Hospital M Mikaeili State University of New York at Binghamton, 2017 | 1 | 2017 |
| Text Classification for Patient Experience Improvement: A Neural Network Approach H Sakai, M Mikaeili, SS Lam, J Bosire IIE Annual Conference. Proceedings, 1-6, 2023 | | 2023 |
| Knowledge Discovery of Patient Experience Data Using Text Mining M Mikaeili State University of New York at Binghamton, 2022 | | 2022 |
| A multi-objective optimization approach for scheduling staff in an inbound call center N Bazrafshan, M Mikaeili, SS Lam, J Bosire IIE Annual Conference Proceedings, 1-6, 2022 | | 2022 |
| Text-Mining Framework for Hospital Patient Experience Surveys: A Case Study M Mikaeili, SS Lam, J Bosire IIE Annual Conference. Proceedings, 1-6, 2020 | | 2020 |
| Metaheuristic Approach for Hospital Call Center Staff Scheduling Optimization M Mikaeili, M Khasawneh IIE Annual Conference. Proceedings, 1199-1204, 2018 | | 2018 |
| Dynamic Single and Multi-product Lot Sizing with Remanufacturing with Backlog M Mikaeili, M Aladeemy, H Dauod, N Nagarur IIE Annual Conference. Proceedings, 1667-1672, 2017 | | 2017 |
| Solving multi-purpose parallel machine scheduling problem for real-world application S Gohari, M Mikaeili, X Shan, MT Khasawneh Institute of Industrial and Systems Engineer (IISE) Annual Conference and …, 2016 | | 2016 |
